Frequently Asked Questions
We offer a wide range of new veterinary equipment, including surgical instruments, diagnostic tools, imaging equipment, and more.
Yes, all used equipment undergoes thorough inspection and refurbishment to ensure it meets our quality standards. We are committed to providing reliable and functional used equipment.
New equipment typically comes with a manufacturer’s warranty. For used equipment, we provide a warranty period to guarantee its performance. Refer to product descriptions for specific warranty details.
Absolutely! We welcome inquiries from those looking to sell their used veterinary equipment. Contact our team, and we’ll guide you through the process.
Why can’t I pay with a credit card during checkout?
To ensure the best pricing, especially for shipping, we don’t take payment upfront. This allows us to review your order and find the most cost-effective shipping options for you. By packaging items together or customizing the shipping arrangement, we’re often able to save our customers money on shipping costs.
How does the process work?
- Place your order online: Complete your order as usual, but no payment is required at this stage.
- Order review: Our team carefully reviews what you’ve ordered and checks for ways to bundle or reduce shipping costs.
- Get the final price: Once we determine the best shipping options, we’ll contact you with a final total, including both product(s) and shipping costs.
- Approve and pay: After you approve the final price, payment is processed, and your order is shipped.
Is any money taken during checkout?
No. No funds are held or taken during checkout. You’ll only pay once you receive and approve the final total, ensuring full transparency in pricing.
How does this benefit me?
For many veterinary products, especially larger or heavier items, shipping costs can vary widely. Our goal is to find the most affordable way to get your products to you safely, saving you money where we can by packaging efficiently.
Many of our products are bulk orders or require special handling, so shipping options are not included at checkout. Instead, our customer service team carefully reviews your order to determine the most efficient and cost-effective shipping method for your needs.
By evaluating your order details, we aim to combine items or customize packaging whenever possible to minimize shipping costs. For personalized assistance, please reach out to our team—we’re happy to help ensure your products arrive safely and affordably!
Whenever possible we combine products creatively to keep your shipping fees as low as possible.
We accept a variety of payment methods, including VISA, MasterCard, wire transfers, and online platforms like Zelle and ACH. Our secure checkout process ensures the safety of your transactions.
We are here to help with any inquiries, technical issues, or general assistance.
You can call or text (613) 358-5658 / (800) 267-4608 during business hours or reach our customer support team through the “Contact Us” page on our website.
